Here are a few of Maddys Moon Bounces most frequently asked questions

Q: Do you deliver to other cities?

A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck/trailer and labor that travel fees are very high.  

Q: Does the standard 4 hour / 8 hour rental time include your setup time?

A: No. We arrive early to set up so you get the entire rental time to play.

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we arrive 1-4 hours before the rental time begins. If we have a large number of rentals that day, we may need to set up as early as 1 day in advance. 

Q: We have rented some really dirty moon bounces from other companies in the past. Are they always that dirty?

A: No. The moon bounce should be clean when you get it. Maddys Moon Bounces cleans and disinfects after every rental.

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the unit for the entire time. Once unplugged they do deflate. 

Q: What about parks? Do parks have electricity?

A: Most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.

Q: What payments do you take?

A: Cash, Bank Checks, Credit Cards & PayPal. NO PERSONAL CHECKS WILL BE ACCEPTED!

Q: What if we need to cancel?

A: Please check out our "about us" page for details.

Q: How big are the moon bounces?

A: Most of our moon bounces are  a minimum of 17´x 18´ which is a little bigger than many companies rent. Please note the space required for each unit is (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. The units need room to be staked and they need room for the blower and can not rub against walls or trees as this may damage the unit.  The sizes listed with each unit include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the large moon bounces? Any special requirements?

A: Check the requirements listed with you favorite or desired unit. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 600 pounds so we need a clear path with ample room.

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids). We can set up on asphalt or concrete if we absolutely have to.

Q: Can we see a copy of your contract and safety rules?

A: Yes. Once you've ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.  We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

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